Receiving Delivery of your New Blinds

Some tips on the initial receipt of your blind or shade order. As you can guess the boxes in which blinds and shades are shipped are commonly long and slender, certainly not the typical box available at any store. Take care in unpacking the items. Try not to damage the boxes and save them. In the event an item has to be returned you will need the box in which it was shipped. A customer care contact label is on the box and should be used in the event of damage or malfunction of a product. Packing slips should also be removed and filed away. The pink packing slips contain the detailed information you will need, to identify your particular order when calling customer care.

Many deliveries take place when a customer is not at home and cannot inspect the packages. Please do not be alarmed if a package appears damaged. You do not need to notify the shipping company. Simply unpackage and inspect each item. When a total assement has been made, then with your packing slip in hand contact the customer care number to assist in repair or replacement.

Fortunately, damaged and or defective items are few in number and are easily corrected when packing slips and boxes are retained.